SHIPPING POLICY

Last Updated: August 30, 2026

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The Mustard Seed is committed to preparing and shipping online orders carefully and keeping customers informed throughout the process. This Shipping Policy explains how order processing, shipping costs, delivery, tracking, delays, and shipping-related issues are generally handled.

 

ORDER PROCESSING

Orders are prepared as promptly as possible after they are received.

Processing time may vary depending on the products ordered, order volume, weekends, holidays, inventory availability, and whether an item requires additional preparation before shipment.

If a specific processing or shipping estimate is provided for an order or product, we will make reasonable efforts to meet that timeframe.

 

SHIPPING DESTINATIONS

The Mustard Seed ships online orders to available destinations within the United States where shipping service is offered at checkout.

Available shipping options may vary depending on the delivery address, products ordered, package size, and carrier availability.

 

SHIPPING COSTS

Shipping charges are calculated or displayed during checkout before an order is submitted.

Shipping costs may vary based on factors such as:

• Delivery destination

• Package size

• Package weight

• Products included in the order

• Available shipping method

• Carrier rates

The shipping amount shown during checkout applies to that order unless otherwise stated.

 

DELIVERY ESTIMATES

Any delivery timeframe provided by a shipping carrier is an estimate and may be affected by weather, holidays, transportation disruptions, carrier volume, or other circumstances outside The Mustard Seed’s direct control.

Order processing time and carrier transit time are separate. An estimated delivery date does not necessarily mean the order will ship on the same day it is placed.

 

SHIPPING DELAYS

If The Mustard Seed becomes aware that an order cannot be shipped within a promised timeframe, we will make reasonable efforts to notify the customer.

When required, customers will be given the option to accept the revised shipping timeframe or cancel the affected order for a refund.

Federal rules generally require online sellers to ship within the timeframe they represent or, when no shipping timeframe is stated, within 30 days.

 

ORDER TRACKING

When tracking is available, tracking information will be provided through the order or shipping notification process after the package has been prepared for shipment.

Tracking information may take time to update after a shipping label is created or a package is transferred to the carrier.

 

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an address error, please contact The Mustard Seed as soon as possible.

We may be able to correct an address before an order ships, but changes cannot be guaranteed once the package has entered the carrier’s delivery network.

 

LOST OR DELAYED PACKAGES

If tracking indicates that a package is significantly delayed, appears lost, or has not arrived as expected, please contact The Mustard Seed.

We will review the available tracking information and help determine an appropriate next step.

Carrier delays can occur after an order leaves the shop, but we still want customers to contact us when something appears to have gone wrong.

 

DAMAGED ORDERS

If your order arrives damaged, please contact The Mustard Seed promptly.

Keep the product and original packaging and, when possible, provide photographs showing the damaged item and packaging. This information can help us determine what happened and how best to resolve the issue.

 

INCORRECT OR MISSING ITEMS

If you receive the wrong product or believe an item is missing from your shipment, please contact The Mustard Seed as soon as possible with your order information.

We will review the order and work with you to resolve the issue.

 

MULTIPLE SHIPMENTS

Some orders may occasionally arrive in more than one shipment depending on product availability, packaging needs, or other fulfillment considerations.

When multiple tracking numbers are available, they may be provided separately.

 

LOCAL PICKUP

Local customers should review the options presented during checkout to determine whether local pickup is currently available.

If local pickup is selected, please wait until you receive confirmation that the order is ready before arriving at the store.

 

ORDER CHANGES OR CANCELLATIONS

If you need to request a change or cancellation, contact The Mustard Seed as quickly as possible after placing your order.

We will make reasonable efforts to accommodate requests made before an order has been processed or shipped. Once an order has entered the shipping process, changes or cancellation may no longer be possible.

 

RETURNS AND EXCHANGES

Shipping questions related to returns, exchanges, damaged products, or other post-purchase issues may also be governed by The Mustard Seed’s Refund Policy.

Customers should review that policy or contact the shop if they are unsure whether an item is eligible for return or exchange.

 

CONTACT THE MUSTARD SEED

If you have questions about shipping, tracking, delivery, or an online order, please contact:

The Mustard Seed
116 1/2 S Broadway St
Siloam Springs, AR 72761

Phone: (479) 373-3806
Email: sarah@mustardseedacq.org