REFUND POLICY
Last Updated: August 30, 2026
The Mustard Seed wants customers to feel confident shopping both online and at our downtown Siloam Springs boutique. If something is not right with your purchase, please contact us as soon as possible so we can review the situation and determine the appropriate next step.
Return, exchange, and refund eligibility may depend on the type of product, its condition, how it was purchased, and whether the item was custom, personalized, one-of-a-kind, seasonal, discounted, or otherwise limited.
RETURNS AND EXCHANGES
Unused and unworn merchandise in its original condition may be eligible for return or exchange.
Please contact The Mustard Seed promptly if you would like to request a return or exchange. We may ask for your order number, receipt, purchaser information, or other details that help us locate the original transaction.
Merchandise showing wear, damage after purchase, alteration, or other signs that prevent it from being resold may not be eligible for return or exchange.
ONLINE PURCHASES
If you purchased an item through The Mustard Seed website and would like to request a return or exchange, please contact the shop before sending the product back.
Do not mail a return without first contacting The Mustard Seed. We will provide instructions for an approved return and explain any applicable shipping responsibilities.
RETURN SHIPPING
Responsibility for return shipping may depend on the reason for the return.
If an order arrived damaged, incorrect, or with an error caused during fulfillment, please contact The Mustard Seed so we can review the issue before you return anything.
For other approved returns, any applicable return-shipping requirements will be explained when the return is authorized.
REFUNDS
When a refund is approved, it will generally be issued to the original payment method when possible.
The time required for a refund to appear after it has been processed may depend on the payment provider, bank, or card issuer.
Original shipping charges may not be refundable unless the return results from an error with the order, damage during shipment, or another circumstance where The Mustard Seed determines a shipping refund is appropriate.
EXCHANGES
When an eligible item is available, an exchange may be offered instead of a refund.
Because The Mustard Seed carries changing inventory, handmade and hand-assembled jewelry, gemstones, and one-of-a-kind pieces, an identical replacement may not always be available.
When an exact replacement is unavailable, we may help you find another available item or discuss another appropriate resolution.
DAMAGED OR INCORRECT ORDERS
If your online order arrives damaged, contains the wrong product, or is missing an item, please contact The Mustard Seed promptly.
Keep the merchandise and original packaging and, when possible, provide photographs showing the item, packaging, shipping materials, or other relevant details.
We will review the situation and work with you toward an appropriate replacement, exchange, refund, or other resolution.
ONE-OF-A-KIND AND LIMITED ITEMS
One-of-a-kind jewelry and limited pieces may not be replaceable once sold.
Return or exchange eligibility for these products may be more limited because an identical replacement may not exist.
Any special return conditions disclosed with an individual product or transaction will apply to that purchase.
CUSTOM AND PERSONALIZED ITEMS
Custom, personalized, or specially commissioned products may not be eligible for return or exchange unless the item arrives damaged, contains an error attributable to The Mustard Seed, or otherwise does not match the agreed-upon order.
Because these pieces may be created specifically for an individual customer, they may not be resellable after completion.
SALE AND CLEARANCE MERCHANDISE
Sale, clearance, promotional, or specially discounted merchandise may have different return or exchange conditions from regularly priced merchandise.
When an item is designated as final sale or subject to special conditions, those terms will be disclosed with the product or transaction where applicable.
JEWELRY AND GEMSTONE VARIATIONS
Natural and handmade characteristics are not necessarily defects.
Gemstones, beads, handmade components, and hand-assembled jewelry may vary in color, tone, pattern, shape, surface appearance, or other visual details.
These variations can make individual pieces different from product photographs or from another piece made using the same gemstone or design.
BATH, BODY, AND PERSONAL-USE PRODUCTS
For health, hygiene, and product-integrity reasons, opened or used bath, body, self-care, and similar personal-use products may not be eligible for return.
Please contact The Mustard Seed if one of these products arrives damaged, defective, incorrect, or otherwise has a problem when received.
CANDLES AND OTHER GIFT PRODUCTS
Unused gift merchandise may be considered for return or exchange depending on its condition and the circumstances of the purchase.
Used, burned, opened, damaged, or otherwise altered products may not be eligible unless the issue involves a product defect or fulfillment problem.
GIFT CARDS
Gift card purchases are generally not refundable or redeemable for cash except where required by applicable law.
Any specific redemption, expiration, or other terms supplied with a Mustard Seed gift card also apply.
GIFT EXCHANGES
If you received an item from The Mustard Seed as a gift, contact us if you would like to request an exchange.
Gift exchanges may be considered depending on the item, its condition, current inventory, and whether the original purchase can be verified.
A receipt is helpful but may not always be the only way we can locate a transaction.
ITEMS PURCHASED IN THE PHYSICAL STORE
Purchases made at the downtown Siloam Springs boutique may be handled directly through the store.
Please bring the item and any available receipt or purchase information when requesting a return or exchange.
Eligibility may depend on the merchandise, condition, original transaction, and any terms provided at the time of purchase.
NON-DELIVERY
If an online order does not arrive, contact The Mustard Seed so we can review the available shipping and tracking information.
Federal rules provide additional protections when merchandise is not shipped within a promised timeframe or, when no timeframe is provided, generally within 30 days. If a qualifying shipping delay occurs, customers may have the right to cancel the order and receive a refund.
PAYMENT DISPUTES
If you believe you were charged incorrectly, please contact The Mustard Seed first so we have an opportunity to investigate and resolve the issue.
Customers may also have separate dispute rights through their credit or debit card provider depending on the circumstances and payment method.
CONTACT THE MUSTARD SEED
For questions about a return, exchange, refund, damaged order, or gift exchange, please contact:
The Mustard Seed
116 1/2 S Broadway St
Siloam Springs, AR 72761
Phone: (479) 373-3806
Email: sarah@mustardseedacq.org